WORKING
WITH MOCATHE BASICS
What does it look like to work with MOCA? Our approach is rooted in collaboration. We work hard to be intentional and show up at our best each day. For this partnership to work, we ask you to do the same! Below are some insights into how we work:
Emails
Our daily communication happens through email. We typically answer emails Monday – Thursday within 1-2 business days. On Fridays we step away from email to work behind-the-scenes.
CALLS
All of our calls are scheduled ahead of time through our calendar system. Our availability may fluctuate, but you can always ask us if you don’t see anything that fits your availability.
YOUR CONNECTOR
Your Connector is your main point of communication and your project manager. We all work out of the same email inbox, but your Connector will typically be the one responding and coordinating with the team.
PROJECTS
We love new ideas, and we want to handle them thoughtfully. We’ll always discuss the project scope and create an estimate before we begin. Our project turnaround typically takes about two weeks.
Refer a Friend
We love referrals! If you know someone who could use our support, send them our way. MOCA clients get a $50 credit when their referral becomes a client, and their referral gets $50 off of their onboarding. Spread the love, tell someone about MOCA!
HOW WE WORk
We place a lot of value on how we work. MOCA is a value-driven company that believes in kind communication and an intentional approach to business. We’re helping our clients create a work life that has room for actual life and brings joy instead of overwhelm. These are the values that help MOCA create this space for ourselves and for our clients:
RELATIONSHIP FOCUS
In practice, we’re supporting your business. But behind the tasks and systems, we’re always supporting the human. We hope to build long-lasting relationships with our clients and go through the journey with them. This is a working relationship, a partnership – and we’re in it with you.
KIND COMMUNICATION
Communication is fundamental to a successful working relationship. We will always be open and kind in our communication, and we expect the same from you. Even in moments of frustration, kind communication will allow us to handle the situation and build strength and trust in our relationship.
OVERCOMMUNICATION
We try to be mind-readers, but sometimes we need to hear it from you. When you take an intentional approach to communication, we get the opportunity to understand you better, plan ahead, and make sure that our work is truly supporting you. Don’t be shy about over communicating.
MINDFUL FEEDBACK
Let’s get real – learning to work with someone is a process. When you’re in visionary mode, it’s all too easy to decide to just do it yourself. But that’s a cycle that never ends. Take the time to give mindful feedback. We need YOU involved if we’re going to produce work that looks and feels like you.
OUR WORKFLOWS
What MOCA really does, at the heart of it, is create systems for your business. We’re never just taking work off of your plate. When we start a new workflow, we hope to build a system around the tasks that provides a way for you to delegate efficiently and keeps you working in the areas you enjoy, while creating space for us to create authentic, consistent content for your audience.
After our workflows are set up, we move into a rhythm of testing and observing. We have strategic review points where we make sure our workflows are staying aligned and effective. Your goals might shift, you might get more clarity on your audience, or you might have a fun new idea. We want to support those changes in a thoughtful way. Our rhythm is designed to create consistency and allow for timely flexibility:
Setup
We define a scope and setup a custom system
Observation
We watch your workflow in action and gather analytics
Review
After 3-6 months, we review and strategize
Each of these phases are important to the success of your workflow. In the Setup Phase we create a system that will work for you and will work towards your goals. In the Observation Phase we build trust with your audience through a consistent presence and gather meaningful analytics. Then in the Review Phase we deep dive into the workflow to assess, brainstorm, and adjust. Through this rhythm, we can create a workflow that feels easy and creates room for collaboration. We can produce work on purpose.
VERIFICATION CODES
Part of the setup process for a new workflow will often include providing our team with access to the accounts that we are going to be using and managing. I’m sure you have experienced needing a verification code to access an account. It’s not always fun, and we wish there was another way around it. But we’ll try to make it as easy as possible.
Typically we find that hopping on a call with your Connector to get these verifications sorted tends to go more smoothly than trying to coordinate through email. Most of the time, your Connector will reach out to schedule a call to get access to your accounts. To help this go smoothly, there are a few things we would love for you to do in preparation for this call.
Make sure you know the current login information for your accounts to avoid having to reset passwords or go searching during the call.
Make sure you are logged into the accounts and already have access so that you can help us navigate permissions.
Make sure you have access to your phone. Sometimes verification codes will be sent by text.
Make sure you have access to any emails that might be associated with the accounts to receive codes.
Forgot your password?
We all have so many passwords to keep track of, and it can be difficult to stay organized. If you’re having trouble remembering your passwords, check out LastPass. We use this platform for securely storing our passwords.
Unexpected Verification Codes
Occasionally, you might receive a verification code without a warning. We try to coordinate ahead of time, but programs don’t always warn us when they’re going to send a code. Sometimes we’ve been logged into your account already, and then suddenly it boots us out. If you do receive a code, it probably expires within the first 15 minutes so it might not make sense to send it over by the time you see it. Don’t worry, we’ll be reaching out to coordinate a time that works well for both of us.